FAQ

Sales and Discount codes: Discounts will not be honored for previous or future purchases.  Valid only while supplies last. No exceptions will be made to these policies.  

I placed an order but didn’t receive a confirmation email.  Our emails are generated automatically by our system and go to the email address used on the order. First, please check your Spam or Junk Folder. If you don’t see it there, please email westernblissboutique7@gmail.com or contact us on our Facebook page.

How do I make changes to my order?
Please email us as soon as possible at westernblissboutique7@gmail.com or contact us on our Facebook page. If your order has already been shipped, we will do our best to work with you. 

 

Shipping FAQ's:

When will my order be shipped? We know you want your items like yesterday - so we try as hard as possible to ship quick! Your order will in most cases will ship same day or next business day with the exception of weekends and holidays. You will receive an email once your purchase has been shipped with tracking information or alerted it’s ready for pick-up. 

What is your shipping prices? Our standard shipping rate for orders placed within the U.S., is $7.95 for standard shipping. If you would like your order quicker you can choose the priority shipping for $9.  We also offer free pick up at our store location!

My tracking says my order was delivered but I don’t have it. What do I do? First recheck your front doorstep and your mailbox. If you cannot locate it, please contact your local USPS or UPS station through their local number and not the USPS hotline. Your local station’s phone number can be found on the USPS/UPS website. This will make sure you’re talking to a live person who works at your local post office. Give them your tracking number and let them know what your tracking says. They will be able to track the package’s last geo-tag scan and tell you if the package was delivered to the wrong address or if it was in fact delivered to your address. If the package has been stolen, please contact your authorities. Western Bliss Boutique is not responsible for lost or stolen packages.

  

Returns FAQ's:

I don't love an item and need to return it. Is this an option, if so how? We want you to love your items you buy from us! That is the goal of our boutique. However if you would like to exchange or return an item, please email westernblissboutique7@gmail.com within 14 days of receiving your order. We will happily accept unworn items and in the same condition you received it in. Due to the nature of our small business, we are unable to accept returns on Sale items and undergarments such as socks and underwear. 

Customer is responsible for all shipping fees. Once the item has been sent back, in our possession and we have found to be in new condition we will issue your return for your store credit or the same item in a different size or color. 

I received a damaged item. What do I do?  Please inspect your items upon receipt carefully. We inspect all items before they leave us but if we’ve missed anything, we require notification within 5 days of receipt. Please email us at westernblissboutique7@gmail.com with photos of the damage. We will respond within 1-2 business days to resolve the matter for you as soon as possible. 

I received the wrong item/color/size. What do I do? Please notify us immediately via email at westernblissboutique7@gmail.com or on our Facebook page. We will respond to you within 1-2 business days to resolve the matter for you and get you the correct item as soon as possible.